POPULAR QUESTIONS

Comment savoir quel produit est fait pour moi ?

We have 3 main best-selling products: Whole Body Massager, Foot Massager, and Knee Massager.

If you suffer from any type of foot problem- pain, swelling, neuropathy, edema, or plantar fasciitis - we recommend that you start with Nooro Foot Massager.

If you are struggling with knee pain and swelling, Nooro Knee Massager is for you.

And if you feel pain in other parts of your body- be it back, neck, legs, or elsewhere - go with our “Swiss army knife”, Nooro Whole Body Massager.

OÙ PUIS-JE VOUS CONTACTER ?

You can contact us via 3 different channels... To access chat support click on the icon at the corner of your screen (bottom-right)...

Need more help?Email us at:support@nooro-us.comor visit theHelp Center.

QUELS SONT LES MOYENS DE PAIEMENT DISPONIBLES ?

We accept PayPal, Visa, Mastercard, American Express, Discover, JCB, Diners Club.

HOW DO NOORO PRODUCTS DIFFER FROM OTHER BRANDS?

Our products reflect our belief that health should be simple, affordable, and available to everyone.

Our mission is to help 11 million people 11x their health and quality of life and save them at least $11,000 a year on surgeries, pain pills, physical therapies, etc.

And we are not going to accomplish that by offering poor products.

QUAND PUIS-JE M'ATTENDRE À VOIR LES RÉSULTATS ?

Il faut du temps pour aider à réduire l'inflammationsous la surface de la peau ou pour soulager les crampes musculaires que vous avez depuis de nombreuses semaines, mois ou années.

Certains utilisateurs ressentent un soulagement très rapidement, tandis que d'autres ont besoin de plus de temps.Cela dépend de votre corps et de la nature de votre état.

HOW DO I KNOW YOUR PRODUCTS WORK?

We have more than 1,000+ 5-star reviewsfrom past and current users. If that’s not enough, we also offer a90-Day Relief-or-Refund Guarantee.

That means thatyou have a full 90 days to try our productsand see for yourself how well they work before deciding whether or not you want to keep them. Fair enough?

ORDERS & SHIPPING

J'AI OUBLIÉ D'UTILISER MA RÉDUCTION, QUE DOIS-JE FAIRE ?

No worries!We're happy to help you with your order.

We're happy to help you with your order.To get started, please have your order number handy (and your friend's email address if you'd like to apply a referral credit), and contact our Customer Experience team by email atsupport@nooro-us.com.

COMMENT SAVOIR SI MA COMMANDE A BIEN ÉTÉ VALIDÉE ?

You will receive an automatic email confirming that your order has been processed. Once your order has been shipped, you will receive another email notifying you that it has been dispatched, and we will provide you with the tracking ID to track your shipment.

OÙ EST MA COMMANDE ?

Une fois la commande passée, veuillez prévoir un délai de deux à quatre jours ouvrables pour que la commande soit emballée et expédiée depuis notre entrepôt. Lors de l'expédition, vous recevrez un e-mail contenant vos informations de suivi. Vous pouvez également suivre le colis en ligne en visitant le Centre d'aide.

RETURNS & EXCHANGES

RETURNS AND REFUNDS REQUESTS:

Our commitment to your satisfaction is evident in our products, backed by a 90-Day 100% Money Back Guarantee.

If you find yourself not fully satisfied, we will initiate a refund for the entire amount you paid.

Please note: Subscription products are not covered by the 90-day money-back guarantee.

  • Subscription Renewals: If you cancel after your subscription has renewed, you will retain access to the subscribed product until the end of the current subscription term. 
  • Free Trials: Subscriptions that begin with a free trial are also excluded. To prevent charges, you must cancel your subscription prior to the trial period ending. 

For returns, please:

  • Email our support at support@nooro-us.com or visit the Help Center.
  • Follow the instructions provided by our support specialist
  • Once your request is approved, you will get a confirmation email with shipping guidelines
ENVOYEZ-NOUS UN E-MAIL À SUPPORT@NOORO-US.COM !

Please note: if you send more than one email, your email will be moved to the back of the support queue.

That means the more emails you send, the longer it takes to get a reply.

Just send us one and we will reply to it within 24 hours, that’s a guarantee. Order cancellation emails will be answered first.